LUXURY RENTALS knows that a vacation is all about relaxing and having a good time with friends and family. Below you will find our policies and “The LUXURY RENTALS Standard” of taking care of both you and our properties during your vacation. You will find our policies to be above and beyond the industry standard. We make sure that all of our guests take great care of our homes and we take great care of our guests. Please take a few moments to read over this policy. In placing a deposit to reserve any property with LUXURY RENTALS, whether by phone or online, you agree to all of the terms, conditions and policies set forth within.
CHECK-IN/OUT: CHECK-IN TIME IS AFTER 4 P.M. EST AND CHECK-OUT IS 10 A.M. EST . Because we need adequate time to prepare the house after the prior guest departs at 10 am NO early check-in or late check-out in allowed without prior written approval. The same applies for early check in. Please do not arrive prior to your 4pm check in time without prior written approval. We would be happy to try to accommodate your request if at all possible. Should we be able to do the there will be a charge of ½ of 1 nights rent. Should you arrive prior to check in or Depart after check out times listed without consulting LUXURY RENTALS, you will be charged 1/2 of one nights rent and may not be allowed to enter or may be asked to vacate the premises. SMOKING : We do not allow smoking anywhere on our properties or grounds. Many guests suffer from allergies so we ask you to take this very seriously. A $2500 fee will be assessed in addition to the full damage deposit if there is smoking on property. PETS : Pets are not permitted without prior written approval. Pets are permitted in some of our properties but not all of them. This will be detailed within your confirmation. Guests are responsible for any and all damages caused by their pet. Any guest found with a pet in a property that is not pet friendly will be required to vacate the premises without refund. You will also be charged a fee for pest control, a deep clean, and a $2500 fee will be assessed in addition to the full damage deposit. Should a pet be allowed, a pet addendum and additional pet deposit is required. This is strictly enforced. AGE REQUIREMENTS : We do not rent to vacationing students or singles under 25 years of age unless accompanied by an adult guardian or parent. DAMAGE/RESERVATION DEPOSIT : A damage deposit is required. The deposit is not applied toward lease amount; however, it is fully refundable within (30) days of departure, provided the following provisions are met. a. No damage is done to unit or its contents, beyond normal wear and tear. b. No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay. c. All debris, rubbish and discards are placed in dumpster, and soiled dishes are placed in the dishwasher and cleaned. One load of laundry is started. d. All keys are left in lock box and unit is left locked. e. All charges accrued during the stay are paid prior to departure. f. No linens are lost or damaged. g. NO Early check-in or late check-out unless permitted in writing. h. Parking passes (if applicable) are left inside the unit upon departure. i. The renter is not evicted by LUXURY RENTALS, the local law enforcement. j. Cleaning fee of $300 may be deducted from deposit if it has not been paid in advance. k. No furniture is moved or displaced. L. all other terms and conditions of the contract are followed. PAYMENT :A credit card is required for online booking. This places a hold on your card until your reservation is reviewed and approved. You will then have the option to pay your deposit via, credit card, check, e-check or wire. An advance payment equal to 50% is required along with a signed contract to reserve home. If you want to pay the deposit via another method other than credit card, payment must be received by Luxury Rentals within 48 hours of approval of reservation. Payments not received by that time will automatically be charged to credit card on file. If paid by credit card there is a 3.5% convenience fee. This fee will not be charged if payment is made via check, e_check or wire. Please contract us after reservation hold is made if you prefer to use another payment method.The advance payment will be applied toward the rent in the form of traveler's checks, bank money orders, cashier’s checks or personal checks payable to Luxury Rentals. The Balance is due thirty (30) days before your arrival date and must be paid via check drawn on a US bank or wire in US Funds. Failure to pay balance when due will result in cancelation of reservation and loss of deposit. You will still be liable for the balance due. You specifically agree and authorize all payments not received within the required time period to be charged to your credit card. If LUXURY RENTALS charges your balance to your credit card because it was not paid on time, you will be required to make that payment plus convenience fee via certified check drawn on a US bank or by wire prior to check in and your card will then be credited for that amount. CANCELLATIONS : Because your reservation removes the ability to rent that time slot to another, once reservations are made they may not be canceled. Notice of Cancelation or early departure does not warrant any refund of rent or deposit. We recommend travel insurance to all of our guests to cover any need for cancelation of your travel. REFUNDS : If house is damaged or destroyed by fire or other casualty, to the extent that normal use and occupancy of the rental house is substantially impaired, or for any other reason becomes unavailable for use then this rental agreement shall terminate and all deposits shall be returned to the Guest. Notice of Cancelation or early departure does not warrant any refund of rent or deposit. MAXIMUM OCCUPANCY - The maximum number of guests is limited to the number of available beds and specifically to the guests listed on the agreement. Upon booking, we will need a list with names and ages of all guests along with a copy of a Drivers License or Passport from the Primary guest. Parking is limited to 3 cars on each property at any given time. EVENTS : No weddings, receptions, events, reunions, or parties of any kind are to be held at the property or in the courtyard or open areas without the written consent of Luxury Rentals. Events require a separate Event Agreement and Event Fees. The definition of an event is any gathering of people at the property that exceeds the number of people sleeping at the property as listen in the agreement. Luxury Rentals has the right to inspect the property at any time during your stay to guarantee that this stipulation has not been violated. This is strictly enforced. LUXURY RENTALS reserves the right and prerogative to terminate this Rental Agreement if terms and conditions are breached and to ask guests to vacate the premises in the discretion of Luxury Rentals without the refunding of rental fee. ALL Violators risk forfeiture of their deposit, rental fees, eviction and financial penalties. MINIMUM STAYS : Minimum stays may be required. INCLUSIVE FEES : Rates include a one-time linen-towel setup. Starter paper products, soaps and shampoo. No food is provided. DAILY MAID SERVICE : While linens and bath towels are included in the unit, daily maid service is not included in the rental rate but is available at an additional charge. A onetime departure cleaning fee of $300 shall be deducted from your damage deposit. TELEPHONE : NOT ALL PROPERTIES HAVE A LAND LINE. For those that do, for long distance calls, cell phone use is recommended. Most properties that have a residential phone line have blocked long distance. Charges incurred during reservation for phone services outside of local service (411, long distance, collect calls, etc.) will be Guest’s responsibility. PARKING : Parking is limited to 3 cars per property unless otherwise stipulated in writing. Guest agrees to use only the on-site parking spaces provided for the property. Parking on street or grass is strictly prohibited. Offending vehicles may be towed or booted at Guest’s expense without notice. Motorcycles, campers, RVs and boat trailers are not allowed. INTERNET ACCESS : While internet service is provided at most LUXURY RENTALS properties, LUXURY RENTALS does not warrant the connectivity or equipment. Internet support is not offered by LUXURY RENTLAS beyond providing the access or log-on information. Support may be obtained by guest via the internet provider only. INTERNET CONNECTION OR EQUIPMENT FAILURE IS NOT CAUSE FOR FULL OR PARTIAL REFUND. FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check-in. WRITTEN EXCEPTIONS : Any exceptions to the above mentioned policies must be approved in writing in advance. PARKING PASSES – Only Homes that are located in the Moorings section of Old Naples have a Parking pass for the private beach. Pass (if applicable) will be located inside the house. Failure to display may result in towing of vehicle at renter's expense. Leave the parking passes inside the unit upon departure. Because passes take $1000 fine for lost pass. HURRICANE OR STORM POLICY : Hurricane season is Jun ~ September. Again, we encourage you to purchase travel insurance as no refunds will be given. LOST & FOUND: LUXURY RENTALS is not responsible for personal items left behind. Items not claimed after 30 days will be donated. If items left behind need to be shipped, we require a valid credit card number to cover shipping costs. A $150 service fee will also be applied. NATIONAL HOLIDAYS : LUXURY RENTALS reserves the right to enforce a one week minimum rental requirement for stays that fall over a major American holiday and a 14 night rental minimum for stays that fall over two major American holidays. TRAVEL INSURANCE :We highly recommend your purchase travel insurance. If you wish to purchase travel insurance you can go to www.Travelguard.com or other travel insurance provider for details and to purchase. POOL HEAT: Homes may have either a propane or heat pump pool heater. Homes with propane heaters will be charged a surcharge of $250 per week of your stay. Homes with heat pumps have no surcharge, however because of the way these operate, some heat pumps may not heat to desired temperature when air temps drop below 60 degrees. Construction
Occasionally some properties may experience noise from construction at nearby properties. These situations are not within our control and we are rarely notified in advance and there will be no refunds or adjustments in these situations. UNAVAILABILITY OF THE RENTAL HOUSE : In the event that the house is damaged or destroyed by fire or other casualty, to the extent that normal use and occupancy of the rental house is substantially impaired, or for any other reason becomes unavailable for use then this rental agreement shall terminate and all deposits shall be returned to the Guest. Agreement : Because Rules vary by area, all agreements are considered shared monthly or annual. You will only be charged for the share of the time period that you choose to use the facilities. ORDINANCES : Guest agrees to abide by the covenants of the Community Association and all County/City/State Ordinances. The Manager has the right to terminate this agreement and ask violators to vacate the premises. In which case, no refund will be given for remaining reserved days. Occupancy and use of the premises and communal areas shall not be such as to disturb or offend Neighbors, Guests or Residents (e.g. guests may not hang articles of clothing from window or balconies, bikes must be stored in designated areas, etc.) House parties and other large gatherings are not allowed. Our properties are located in residential areas and are rented for personal vacation use only. Loud music or other noise will result in immediate eviction without refund. If the noise disturbs other guests on the property, guest is also subject to financial penalties. LUXURY RENTALS reserves the right and prerogative to terminate this Rental Agreement and to ask disruptive guests to vacate the premises in the event of complaints or in the discretion of Luxury Rentals without the refunding of rental fee. ALL Violators risk forfeiture of their deposit, rental fees, eviction and financial penalties. INDEMNIFICATION AND HOLD HARMLESS : LUXURY RENTALS will inspect the rental house before and after your rental term. The Guest agrees to keep the rental house in reasonably clean condition. LUXURY RENTALS assumes no liability for you, your guests or the activities that you partake in during your visit. Guest acknowledges that LUXURY RENTALS is not responsible for any loss of money, jewelry, or other personal items of guests or any invitees of guest. Guest hereby agrees to indemnify and hold harmless LUXURY RENTALS for damage to person or property arising out of or in any way related to guest or invitees of guest use of premises resulting from the building or any part of it or any equipment or appurtenance becoming out of repair, or resulting from any accident in or about the building, or resulting directly or indirectly from any act or neglect of any guest of the property, invitees of guest or of any other person. Guest assumes the risk of injury and any related pain and suffering or medical expenses or other losses relating to the use of LUXURY RENTALS property and/or recreational activities on the premises or in the city where property is located and will hold LUXURY RENTALS harmless with respect thereto. **In placing a deposit to reserve any property with LUXURY RENTALS, whether by phone or online, you agree to all of the terms, conditions and policies set forth within. Each confirmation also includes all of these terms, conditions, and policies. The Guest agrees to reimburse the Owner for any such damages or loss that exceed the deposit amount within ten (10) days after being notified of such damages or loss. The Guest further agrees to indemnify and hold the Owner and the Agent harmless from any claim or liability for any loss or damage whatsoever arising from, related to, or in connection with the rental of this rental house, including but not limited to any claim for personal injury or damage or loss of property which is made, incurred or sustained by the Guest or other occupants or invitees of Guest. MAITAINENCE : Luxury Rentals makes every reasonable effort to assure that our homes are maintained in superior condition. As with any home, from time to time things may go wrong. If there is any problem with accommodation Guest agrees that they will contact Luxury rentals within 2 hours of arrival and allow reasonable time for remedy or repair. If problem occurs during the stay guest will contact Luxury Rentals as soon as possible. Luxury Rentals will make every effort to remedy the situation in a timely manner. Common problems will not warrant a refund unless home is deemed uninhabitable and cannot be remedied in a timely manner as per the terms of the Carefree rental guarantee. . Guests or other occupants or invitees of Guest further agree that any complaints or comments regarding the rental property shall be made in writing directly to the owner or property manager of rental property only and shall not be posted on any internet website unless such comments are approved in writing by owner. NON-DISPARAGEMENT : Guest accepts and is hereby notified that LUXURY RENTALS does not participate in reviews from websites that are not owned or controlled by LUXURY RENTALS and the business transaction between all parties should remain private. This Paragraph is a material provisions this agreement. All communications related to this transaction shall remain private. The Guest (including anyone in guest’s party) agrees not to make any statements, written or verbal, or cause or encourage others to make any statements, written or verbal, of homeowner or rental accommodations without written approval of LUXURY RENTALS. Guests or other occupants or invitees of Guest further agree that any complaints or comments regarding the rental property shall not be posted on any internet website unless such comments are approved in writing by owner. The Renter acknowledges and agrees that this approval process extends to statements, written or verbal, made to anyone, including but not limited to, the news media, various online review sites & competitors. Specifically, guest and invited guests agree not to make any statement which disparages owner, agent or Luxury Rentals or post any review on any website unless approved in writing by the homeowner or agent. If any review is posted by guest or invitee thereof, and found to contain unreasonable negative sentiment in the sole opinion of the LUXURY RENTALS and is not removed within 72 hours (the Review), guest agrees that a copy of this agreement shall serve as guest’s full authorization to request and oblige the third party or website hosting or displaying the comments to remove them promptly upon request by LUXURY RENTALS. Failure to do so will be considered a breach of this Agreement, and homeowner and or Agent will consider this act to have irreparably harmed by loss of business and goodwill due to violation of this provision. In this event, Luxury Rentals, homeowner and or Agent will seek damages of $10,000 or more from guest and or invitees of guest and guest agrees to pay all such damages requested by owner and or Agent upon written demand. Guest agrees to pay any additional legal fees necessary to enforce demand should guest not comply. DEFAULT BY THE GUEST/EARLY TERMINATION/ATTORNEY'S FEES : If the Guest or any of the occupants inhabiting the rental house during the term of this rental agreement violate any of the covenants or conditions of this rental agreement, then the Guest agrees that the Owner and Agent may terminate this rental agreement. The Guest (and all occupants) shall immediately vacate the premises upon being notified of termination, and shall not be entitled to any refund Upon termination it is expressly understood by the guest that the Guest hereby waives any rights which the Guest may have under Florida landlord-tenant law. If the Owner or the Owner's Agent engages an attorney or otherwise institutes legal proceedings for the purposes of enforcing any covenant or condition contained in this rental agreement, including but not limited to the collection of rent, reimbursement for unauthorized long distance telephone charges &/or internet access, reimbursement for damages or loss to the rental property, or because of any other breach of or default under any covenant or condition hereof, then the Owner shall be entitled to recover any costs or expenses of such action including but not limited to reasonable attorney’s fees. CREDIT CARD AUTHORIZATION :I understand that there is a 3.5% convenience fee when paying via credit card and that I have the option to pay via check or wire with no fee. I understand and consent to the use of the credit card provided without original signature on the charge slip, that an email of this agreement will serve as an original, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after the rental is vacated. Additional charges may include but are not limited to: unauthorized long distance telephone and satellite TV charges; excessive cleaning fees; damages beyond normal wear and tear, lost passes, fines and unreturned keys. All charges not covered under the Damage Protection Insurance may be included. I understand that all payments are NON-REFUNDABLE. I agree that I will not contest charges or cause a charge back to be made. ENTIRE AGREEMENT : This written rental agreement expresses the entire agreement between the parties, and there is no other agreement, oral or otherwise, supplementing, varying, or modifying any terms and conditions set forth herein. The parties further agree that any agreement subsequent to the date of this rental agreement supplementing, varying, or modifying any of the terms and conditions set forth herein shall be in writing and must be executed in the same manner as this rental agreement in order to be of any force/effect. Severability/Modifications: If any of the terms or provisions of this rental agreement are adjudged by any court or tribunal to be invalid or unenforceable for any reason, then such invalid or unenforceable term or provision shall be severed from this rental agreement, and the remaining provisions shall remain enforceable and be of full force and effect. If any term or provision in this rental agreement is determined by any court or other tribunal to be unreasonable for any reason, then such term or provision shall be modified by such court or tribunal to provide a construction or application which is deemed by the court or tribunal to be reasonable under the circumstances. Otherwise, the parties agree that this rental agreement may not be altered, amended, changed or added to unless done in writing and executed by the parties hereto. Governing Law: This rental agreement shall be interpreted, construed, and applied in accordance with the laws of the State of Florida.